Frequently Asked Questions
Everything you need to know about your BOSTANTEN shopping experience.
What materials are used in BOSTANTEN products?
We specialize in high-quality genuine leather, including top-grain and cowhide leather, as well as premium vegan leather alternatives. Each product page provides specific material details to ensure transparency and quality.
How long does shipping take and what are the costs?
Standard shipping typically takes 7-15 business days depending on your location. We offer free standard shipping on orders over a certain threshold, while express shipping options are available at checkout for an additional fee.
What is your return and exchange policy?
We offer a 30-day return policy for unused items in their original packaging. If you are not satisfied with your purchase, you can initiate a return or exchange through our customer service portal.
How do I care for my leather bag or wallet?
To maintain the longevity of your leather goods, avoid prolonged exposure to direct sunlight and moisture. We recommend using a soft, dry cloth for cleaning and applying a leather conditioner every 6 months to keep the material supple.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Klarna or Afterpay in select regions.
Do BOSTANTEN products come with a warranty?
Yes, we provide a 1-year limited warranty on all our bags and wallets covering manufacturing defects in materials and workmanship under normal use.